“People want to contribute more. But they say their leaders and supervisors put obstacles in their paths” comments Donald Lowman, Towers Perrin HR on a recent survey done on employee engagement (Management Issue News – November, 2005 – www.management-issues.com ).
Put this finding alongside the top ten executive issues sited in a survey done by Accenture (Executive Issues: 2005) and you find:
Strengthening the organization’s human capital:
- attracting and retaining skilled staff,
- changing organizational culture and employee attitudes,
- improving workplace performance and
- developing employees into capable leaders.
It will take a different kind of thinking to get to where the executives say they want to go. The first step requires asking, and being willing to hear the answer: ‘what did we do to disengage them?’
If you aren’t ready for that question, consider these few headlines, (I am a self-confessed clipper which is a problem in an urban apartment!):
- Job satisfaction for women workers in serious decline: June 27, 2005-PersonnelToday.com
- It’s Boring at the top for female executives: May 3rd, 2005– NY Times
Interestingly, the NY Times article mentions that Proctor and Gamble, ten years before had done a survey asking female high performers why they had left. ‘The answer was that they did not feel valued.’ Similarly, Deloitte surveyed women in the early 1990’s and found that the women who had left were not going home to look after family responsibilities but were working for other companies.
Ten years is a long time for these kinds of signals to be known. To their credit, the companies who dared to ask the questions have since taken action. Still, the current statistics on disengagement suggest that more than women are disengaged and for more than one reason.
To see what is being done invisibly to lose such talent, would mean noticing that employees come to work with their head attached to their body and that in their body is a heart where the passion lies. You would also have to ask (and be ready to hear the answer) whether you are in fact creating an environment where whole brain thinking can be supported. Whole brain thinking, in my brain, includes linear/logical, creative, and lateral thinking. It also includes receptivity for intuitive or ‘gut feel’ guidance.
I have not forgotten a comment made by a professional after I noted, as the facilitator, that the ideas were pretty creative (the topic was related to economics). Her response was that she left her creativity at home.
If you have others in your company, men or women, who leave their creativity at home, it is a pretty safe guess that innovation may be tough to achieve. There is also a relationship to be made between work environments where people are leaving due to burn out. Some judge burn out as people who could not ‘cut’ it. That would assume that those who burnt out did not care. The reality is that their care exceeded what their working environment could support.
We have not talked about the distraction of meeting increasing and competing high demands for caregiving and for working longer and harder. In companies who have not fully grasped the complexity, many who choose to work smarter, leave in order to take charge of the balance they seek.
If there were no limitations and failure was not an option, what would you contribute that you are not currently offering? This question is pertinent to all levels, including the executive suite. Hmmm....how much untapped potential do you think has yet to be released?
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