Listening to Sound

There is a much higher level of skill required to lead in leadership, customer service, consulting or just plain achieving. Sensing the energy behind the words is a part of it. Laura Reid of Arlyn Reid (a HR and recruiting firm located in Vancouver) once asked me if you could teach people to communicate from source - their energy source. The answer is of course yes but you can not start from here to get to there. The journey involves becoming more body aware and energy sensitive. The whole idea of sensing energy as part of the 94% of non-verbal communication might seem flaky but the customer knows the difference when dealing with a sales or customer service agent that is disengaged with what they are doing. Humans naturally have this quality. To illustrate, there is an interesting experiment reported in Discover at http://discovermagazine.com/2007/apr/lingua-franca where a dog's bark, the level of frequency and tone indicate the message. If people can pick that up from a dog's bark it is a given that you can pick up the same signals from a co-worker or supervisor. This is where the person who intentionally sends out a mixed message ...tell them one thing while meaning and doing another, is totally busted. The listener knows. The big question is: Do you as a speaker know what emotional source you are communicating from?